Overview
Languages
English
Education
Experience
5 years or more
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Servers
- Database software
- Oracle
- SQL
- Spreadsheet
- XML
- Enterprise resource planning (ERP) software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
