About Symcor
With our exceptional standards in safety and security, Symcor supports banking, wealth management, telecommunications, insurance, payroll, and utility markets with innovative and resilient solutions in payment processing (COR.PAY), customer communications \& experiences (COR.CCX) and solutions to aid the prevention of fraud (COR>IQ). We help clients get ahead of an evolving digital world, accelerating their digital transformation through our unique expertise and infrastructure that helps drive efficiencies and mitigate risk industry-wide.
A proudly Canadian company, Symcor is committed to serving clients through our values of Accountability, Performance, and Integrity.
Join our COR.PAY team!
We can tell you how amazing we are, but our numbers speak for themselves!
- Over 1 billion items digitally archived annually
- 25+ years of experience
- 100% coverage for major FIs for treasury management
Monday to Friday from 3:00 pm to 9:30 pm.
The Opportunity:
Responsible to operate a variety of equipment ranging from simple to more complex, based on assigned work to effectively and efficiently process all work/jobs in accordance with Symcor and SLA procedures, requirements and required SLA deadlines. Transfers finished product/output to appropriate area (e.g., bin, staging area). Troubleshoots more complex equipment problems to resolve issues and resume production.
What you will do:
- Operate assigned equipment, to process daily client jobs with 100% accuracy and in accordance with client requirements and transfer finished product/output to appropriate area.
- Perform checks during machine operation to ensure quality of production/work being produced and specifications are met.
- Set up machine according to specifications and ensure availability of appropriate materials in preparation for production to ensure jobs are processed accurately and based on client prescribed guidelines.
- Perform daily preventative maintenance on assigned machine to ensure optimal operating efficiency in accordance with specific machine maintenance procedures.
- Troubleshoot basic problems/issues associated with assigned equipment based prescribed instructions as applicable. Escalate unresolved issues based on escalation procedure.
- Internal interactions are primarily with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information and instructions.
- External interactions with on-site equipment vendors require requesting and providing information and explaining issues pertaining to the machine and steps taken to resolve issues.
What you need to have to succeed:
- High School Diploma or equivalent
- 1 to 3 years related experience
- Knowledge of Symcor's routine procedures.
- Knowledge of client work instructions.
- Knowledge of any equipment or software related to assigned work and related procedures.
What's in it for you
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect their brands and help them meet their business needs. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Competitive compensation package
- Pension plan that pays 150%!
- Three annually paid personal day and volunteer day
We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You, we harness each employee's uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor's success.
