Job Information
Role Responsibilities Your key responsibilities include:
- Leading and mentoring a team to deliver high-quality licensing and program services.
- Overseeing the issuance and maintenance of inspection technician and facility licences, as well as railway approval certificates.
- Guiding team members through complex regulatory scenarios, escalating issues where necessary.
- Conducting quality assurance to ensure decisions align with legislation, policy, and client service standards.
- Mediating vehicle status disputes between vehicle owners and insurance providers, applying sound judgment and regulatory expertise.
- Implementing and improving workflows to enhance operational efficiency and client experience.
- Supporting program and system enhancements through user testing and collaboration with technical teams.
- Developing and maintaining templates, user guides, and client communications that ensure clarity and consistency.
- Participating in the review of legislation and regulations impacting inspection and railway programs.
What you'll bring to the role:
- Strong leadership and coaching skills that foster growth, accountability, and collaboration.
- Excellent verbal and written communication skills to simplify complex topics for diverse audiences.
- Keen analytical and problem-solving abilities to evaluate data, resolve conflicts, and guide decision-making.
- Customer service acumen, especially in high-paced, phone-based environments where empathy and clarity are key.
- An eye for process improvement and a mindset for innovation in response to changing technology or policy.
- Confidence in managing sensitive issues and escalating appropriately with sound judgment.
Qualifications Required:
- A related two-year diploma (e.g., Business Administration, etc.), and a minimum of five (5) years of related experience. Equivalencies may be considered.
- Cover letter detailing how your skills and experience align with the role's responsibilities, used to assess writing and communication skills.
- Demonstrated experience in leading or supervising a team of professionals.
- Extensive experience providing client support services.
Preferred:
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Familiarity with systems such as eVIP, eFacility, TSIS, ROADS, CORES, MOTRIS, MOVES, etc.
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A related four-year degree and a minimum of three (3) years of related experience; a related one-year certificate and a minimum of six (6) years of related experience; or a minimum of seven (7) years of related experience in lieu of formal education.
Notes
- This position is a permanent, full-time role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am - 4:30 pm).
- Location: Twin Atria Building, 4999 98 Ave, Edmonton, AB T6B 2X3
Recruitment Process:
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Pre-employment checks will be conducted to assess candidates' suitability. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.
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Testing may be administered as part of our assessment process.
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Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
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Candidates with lesser qualifications may be considered at a lower classification and salary.
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Working for the Alberta Public Service -
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Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
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Leadership and mentorship programs.
How To Apply
Government of Alberta
