About Compugen
Dreaming, designing, and delivering isn't just a mantra for us --- it's a way of life. We believe that technology is the conduit, but our people -- they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals --- we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Helpdesk Support Analyst
Compugen is currently recruiting for a Helpdesk Support Analyst. Flexibility to work full-time shifts, including weekends and evenings is required. The Helpdesk Support Analyst's ultimate goal is to assist callers with troubleshooting applications and hardware through friendly and professional communication. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving and courteous phone presence.
Key Responsibilities:
- Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support.
- Identify and resolve Level 1 technical issues with hardware and installed applications on various devices.
- Assist customers with clear communication and step-by-step solutions.
- Contribute to team innovation through ideas for process improvement and efficiency
- Escalate concerns/questions to supervisor as required.
- Collect, organize and maintain a problem and solution documentation for use by other Technical Support Representatives
- Develop, implement, and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
- Be available to work rotating schedules which include evenings (up to 8pm), weekends and holidays.
Skills \& Qualifications:
- 1 year of experience in a technical support role within call-centre environment
- Experience using an online ticketing system
- Exceptional customer service and communication skills
- Proven analytical and problem-solving abilities.
- Post-Secondary education within technology is preferred
- Experience working in a team-oriented, collaborative environment
- A certification is an asset.
What Compugen Offers You:
- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility
Equity Statement
