Sr Consultant, Production Application Support

CIBC • Toronto, Ontario, Canada • 1d ago

Production Support - Identify and resolve medium to highly complex production problems for support of applications. Manage, support, and resolve complex vendor and proprietary technical issues arising in a calm and efficient manner.
Analyze \& Report - Analyze complex technical information to determine risk levels and technical feasibility when making changes to applications. Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each day. Escalate technology issues to the appropriate application support and technology infrastructure groups.
Manage \& Influence - Lead project coordination efforts in on-boarding clients, synchronize internal technology teams to provide optimal end-to-end solution for both internal and external clients. Identify proactive solutions for recurring technology occurrences to benefit the business.

Who You Are

You can demonstrate experience in: Cross-discipline Application Support of real-time trading and settlement systems. Knowledge of Industry leading Execution and Order Management Systems (EMS/OMS) and along with shell scripting, SQL and logfile datamining is required to troubleshoot issues and provide tactical solutions. Strong knowledge with T-Bricks, FIDESSA, Raptor. Note: This position will require after hours and weekend support as needed.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
Values matter to you. You bring your real self to work and you live our values -- trust, teamwork and accountability

What you need to know

CIBC

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