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Full involvement with recruiting talent.
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Provides mentoring, coaching and guidance to all team members.
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Objectively recommends compensation adjustments.
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Manages all aspects of performance.
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Generate and dispatch service request work orders to vendors as per established process.
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Review Priority works orders - communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
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Review Work Orders - ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
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Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
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Run report on open work orders and checks status with the appropriate vendors.
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Update WO statuses if verified to be completed or resolved during follow up.
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Respond to vendor inquiries regarding workorder related issues.
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Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
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Correcting information in the system, addresses, phone numbers.
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Adding new vendors and locations to the system.
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Review and resolve invoice referrals/escalations.
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Review and resolve invoicing errors.
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Review and approve billing for tech services.
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Review and approval of invoices for payment (Oracle).
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Respond to vendor inquiries regarding invoicing-related matters.
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Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
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Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
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Primary escalation point for taking care of any issues regarding service.
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Involvement in specific Emergency workorders may need to be managed from start to end.
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Requesting approvals from the client.
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Review of PM workorders and following up with vendors as needed.
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Participating and gathering information for QBR's.
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Client reporting needs as required.
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3-5 years of relevant experience in Facility Management or Vendor Management.
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Demonstrated organizational, project planning and management skills.
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Technical Writing Skills
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Good writing and verbal communication skills.
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Good training and presentation skills.
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Strong analytical and problem-solving skills.
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Ability to develop, analyze and understand complex processes.
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Sound judgment skills based on observation of objective evidence.
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Ability to perform with minimum direct supervision.
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Understanding of compliance requirements of relevant external organizations.
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Strong proficiency in MS Excel, PowerPoint and Word, Power BI.
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None Required.
