Job Description
What will you do?
- Determine successful team structure to support on-going access management operation and strategic access management modernization and optimization goals
- Set ambitious and clear vision for end-to-end adoption of ServiceNow for access management
- Ensure effective communication to stakeholders, the team, and the organization.
- Ensure processes align through the existing Access Standard Operating Procedures (SOPs) in accordance with the Logical Access Security Directive (LASD) across all areas supported by SPR Access CoE.
- Collaborate with stakeholders to ensure digital vision and products align within team strategy and requirements
- Prioritize items in the backlog and maintain backlog 3 to 4 sprints ahead of the team
- Prioritize design solutions towards streamlining process and enhanced user experiences.
- Utilize user experience knowledge to translate needs into stories and acceptance criteria for their team
- Determine end-to-end team output strategy from inception to production
- Simplify processes to ensure the development of common product solutions in alignment with LASD.
- Manage a team of System Access Analysts, focusing on career development, resourcing, and leadership support
- Oversee the annual and periodic reviews for business systems with restricted access.
- Develop and present team performance scorecards and insights to leadership and internal clients
- Be accountable for product-specific OKRs and communicate progress to stakeholders
What do you need to succeed?
- University degree or College Diploma (Business or Computer Science) or equivalent work experience
- Proven experience as Product Owner or in a role with similar duties and responsibilities
- Demonstrated leadership experience in managing teams
- Proficiency in MS applications: Excel, Access, Word, PowerPoint, Visio
- Experience in Agile methodologies, including facilitating Agile ceremonies and managing backlogs
- Strong leadership skills with the ability to influence others, especially across organizational boundaries
- Excellent analytical, problem-solving, and critical thinking skills
- Strategic vision to manage through various business and operational changes
- Exceptional communication and negotiation skills, able to adapt to different technical and business audiences
- Strong collaboration, listening, mentoring, and facilitation skills
- Excellent multitasking, prioritization, and planning abilities
- Flexibility and adaptability in ambiguous situations
- Customer service-oriented with a focus on delivering exceptional results
- Passion for challenging the status quo, finding new solutions, and driving out-of-the-box ideas
- Ability to navigate the organization at a senior level
- Skilled in handling change management
What Will Be Nice To Have
- Strong technical aptitude and eagerness to learn
- Knowledge of access management, including provisioning and access-related audits
- Experience with Service Now or similar workflow management tools
- Ability to drive actions through data analytics
- Knowledge of various business systems used across Sun Life and supported by SPR
- Financial sector concepts and business environment knowledge
Unique Requirements
What's in it for you?
- We're proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
- Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Pension, stock and savings programs to help build and enhance your future financial security.
Salary Range
Job Category
Posting End Date
