Client Care Representative

TEKsystems • Toronto, Ontario, Canada • 1d ago

WORK FROM ANYWHERE IN CANADA** Our client, a large healthcare provider, is currently seeking remote client care representatives to join their team!
Inbound calls supporting the Employee Assistance Programs (EAP) on the clinical side.
Will be taking calls from members of the program looking for guidance on the different options they have (therapists, psychologists, etc.).
Booking appointments for members calling in
Taking crisis calls - members calling in maybe going through a mental health crisis, Agents need to be calm, collected, and able to take those types of calls
Empathy is very important in this role as members calling in may be distressed, going through a tough time, or emotional.
Agents will be working with multiple screens and must be tech-savvy enough to multi task.
Agents will be taking around 30-50 calls per day
Previous experience in dealing with distressed or vulnerable clients in an Employee Assistance capacity.
1-2 Years of recent Customer Service experience (fast-paced call center, Crisis calls, Emergency calls, 911 Dispatch, Mental Health services, Road-side assistance)
Experience with MS Office, Internet browsers, etc.
Internet Speed - 10 MBPS Up/ 15 MBPS Down (Screenshot required) - Need to be connected to a Modem
Valid work permit in Canada (No student visas/Co-op Visas)
8 PM-11 PM: $21/hr
Weekend: $21/hr

Related Jobs

Bilingual Customer Care Representative ( FR/ENG)

EQ Bank | Equitable Bank • Toronto, Ontario, Canada • 1d ago

Care Executive

1d ago

Customer Care Representative - Work from home - ON Bilingual

Randstad Canada • North York, Ontario, Canada • 2d ago

Care Executive

2d ago

Sr. Vendor Manager, Furniture, Amazon Canada Hardlines

Amazon • Toronto, Ontario, Canada • 18min ago

Vendor Manager

18min ago

Director, Planning (15 Month Contract)

LVMH • Toronto, Ontario, Canada • 18min ago

Manager

18min ago

Senior Demand Planning Analyst

Ontario Lottery and Gaming • Mississauga, Ontario, Canada • 18min ago

Planning Analyst

18min ago

Instrumentation and Controls Analyst

AtkinsRéalis • Mississauga, Ontario, Canada • 19min ago

Controls Analyst

19min ago

Senior Product Manager- AR Automation

Versapay • Toronto, Ontario, Canada • 19min ago

Product Manager

19min ago

Director, Automation Strategy and Execution

Scotiabank • Toronto, Ontario, Canada • 19min ago

Manager

19min ago

Technicien De Service , CNC

Fuze HR • Mississauga, Ontario, Canada • 19min ago

Technicien De Service CNC

19min ago

Sr. Vendor Manager, Furniture, Amazon Canada Hardlines

Amazon • Toronto, Ontario, Canada • 19min ago

Vendor Manager

19min ago