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Handles daily sales processing with strong attention to detail
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Enters, reviews and tracks orders
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Liaises with logistics and warehouse teams to ensure proper order fulfillment
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Processes order changes, cancelations, or additions
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Manages investigations on any order and shipping irregularities, including lost or late orders, coordinating heavily with the warehouse and third-party shipping providers
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Loading of weekly/monthly allocation requests across all channels and tracking
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Realtime delivery management and adjustment protocols (prioritization)
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Data management of CRM and Sage
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Profit/Margin provincial analysis
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Management of the Item Master/GTIN/Labels and their updates
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Report Generation - Allocation/PO/Deliveries/Adjustments/Perfect Order tracking
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Posts and codes sales invoices
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Pulls required sales reports for review and analysis
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Maintain Customer Details
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Provide weekly progress updates on all open orders to management team.
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Respond and resolve issues in a timely fashion, and ensures the team and clients are up-to-date on progress.
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Ad hoc duties as required
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Management of weekly inventory for allocation purposes
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Act as an integral partner to the sales team by identifying and clearly defining the key category and customer opportunities/risks that help shape strategies and sales tactics
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Assist in the creation of sales orders for the bulk and export channels as needed
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Support on-going national reporting and analysis to/for Senior Leadership
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Inventory management to minimize and avoid any product returns from the various provincial partners
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Collaboration with supply planning and operations to have the most efficient flow of manufactured goods from our facilities to our customers
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Tracking and reporting on sales penetration and velocities of Aurora's portfolio to manage sku's performance and identify gaps and opportunities to increase distribution and rate of sale
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Collaboration with sales team to align on national distribution targets for new and current skus on a monthly and quarterly basis to ensure Aurora is meeting their sales objectives
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Understanding of the Canadian retail landscape to support with strategic decision making to maximize distribution and revenue through key accounts and independence
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Development of robust national distribution reporting to hold sales and marketing accountable and to track KPI progress
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Ability to develop distribution insights and presentations for sales management and field sales teams
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Develop sales forecasts based on historical data, market trends, and sales targets.
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Collaborate with the sales team to adjust forecasts as needed.
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Assist in developing and implementing sales strategies.
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Provide analytical support for pricing, promotions, and product launches
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Identify areas for process improvement in the sales and distribution workflow.
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Implement solutions to enhance efficiency and effectiveness.
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Work closely with sales, external partners, marketing, logistics, and supply chain teams
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Coordinate with IT teams for data management and reporting tools
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Minimum 1 year of experience in sales operations and related activities, with a solid understanding of how these functions interact with other systems and teams.
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Strong proficiency in Microsoft Office applications (especially Excel) \& BI; working knowledge in ERP systems is preferred
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Exceptional organization, prioritizing, multitasking, and interpersonal skills
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High attention to detail and strong ability to problem solve
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Positive, self-starter attitude and a great team-player Amazing Customer Service - you live for it
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Detail - not only ensuring things are correct, but catching things before they happen, is something you get excited about.
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Building Relationships - you enjoy building, maintaining, and networking to support the growth of the business.
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Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!
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Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.
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Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.
