POSITION SUMMARY: Why join our team?
- As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
- Schedule staff to ensure consistency for families and positive client and staff experiences
- Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
- Enter and maintain data in digital care records and other documentation.
- Support teams in billing, payroll, tracking and reporting related to client care.
- Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
- Participate in training to continually develop your knowledge, techniques and skills
REQUIREMENTS:
- Must be available to work weekdays and weekends (within the hours of 8:30am MST- 8:00pm MST)
- Before starting the part time hours, there is a requirement for 3 weeks of full time paid training during day time hours.
- Availability of 15-20 hours per week.
- 1+ years of experience in a customer service or similar role.
- Must reside in Alberta
- Adaptable and reliable self-starter who also loves working on a strong team.
- Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
- Excellent verbal and written communication skills, over the phone and in writing.
- Ability to prioritize and multi-task with competing priorities.
- Basic computer skills in MS Word, Excel, Outlook.
Saint Elizabeth Health Care
