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Assesses staffing needs, participates in the recruitment process and prepares recommendations regarding the selection of staff.
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Supervises assigned staff, including scheduling, training, performance appraisals, disciplinary actions in consultation with manager and prepares recommendations regarding hiring, promotion, demotion and termination.
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Provides leadership, administrative and technical guidance, coaching and development support to staff with a daily focus on customer service, ensuring consistency of approach and the fulfillment of service levels/objectives, corporate and departmental policies.
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Provides a leadership role in conflict resolution meeting departmental service delivery objectives with the focus on providing excellent customer service.
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Makes recommendations and participates in the development, analysis and implementation of department policies, practices, and procedures that enhance and improve the effectiveness and efficiency in service delivery.
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Assists the Manager in the development of the Business Plan in accordance with department goals and budgets.
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Maintains established service level standards and makes recommendations for revisions as required and ensures adherence to corporate and department customer service standards and service levels.
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Provides functional and technical advice, guidance, explanations, and expertise to internal and external contacts regarding Section related matters.
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Meets with department Managers, Directors, residents and contractors for planning, and status reporting site visits with staff; monitors contractors, inspects trees, responds to homeowner/resident concerns or complaints.
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Prepares contract documents and tender specifications for services, supplies and equipment and leads department procurement initiatives.
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Supervises the review, inspections, recommendations and associated reports/communications for subdivision assumption processes, development applications, minor variances and various permitting processes as they relate to the Tree Protection Bylaw and Tree Protection Protocol.
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Ensures the maintenance of Forestry equipment, tools and supplies and makes recommendations for replacement and purchase of new equipment as required; ensures compliance with preventative maintenance schedules for all fleet assets.
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Liaise with various internal and external teams/agencies and represents Vaughan Forestry on various technical advisory committees.
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Conducts accident investigations for all workplace incidents and vehicle accidents and prepares all related reports/documentation; liaise with corporate Health \& Safety staff adhering to all time lines.
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Participates in the development of annual budget estimates, submissions and reports and administers the allotted budget within the approved corporate system.
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Provides leadership and assists the Manager in the strategic planning process and daily operational activity of the business unit.
