Director of Insurance, Specialty Markets Operations, Full-Time, REMOTE (Toronto, ON)

SCM Insurance Services • Toronto, Ontario, Canada • 3h ago

Job Responsibilities:

Manage end to end claims operations for the London Open Market, Managing General Agent loss adjusting, Specialty lines and any binging authority business, creation of efficient workflow to ensure timely handling and reporting to stakeholders.
Develop and implement policies and procedures to enhance operational efficiency, accuracy and compliance with regulatory bodies and standards.
Monitor claims lifecycle processes, from First Notice of Loss to settlement to optimize workflow.
Participation and collaboration with underwriters, cover holders, MGA's, adjusters and external partners to ensure effective claims management.
Act as the main point of contact for all lines of business for escalation resolution.
Review and analyze claims data and trends for accuracy.
Generate operational and financial reports that provide insight on claims performance and strategy.
Oversee audit and quality assurance initiatives to monitor compliance and service level agreements.
Develop and achieve annual sales forecasts, budgets, and business plans
Responsible for key account management, and expansion of organic growth opportunities
Accountability for all sales initiatives relating to the service of the region, including overall strategic direction, price, and process improvement of accounts
Drive retention objectives through the continued maintenance and monitoring of existing Client business strategies and business plans.
Partner with IT and SRD business teams that assist with streamlining workflow through automation to maintain and lead industry pace.
Lead internally on regulatory changes, industry developments and best practices to ensure our people remain compliant and competitive.

Qualifications and Education:

CIP, CRM beneficial
Strong understanding of Lloyds of London, MGA's and Specialty Lines claims handling
Proven experience in claims data analysis, reporting and performance metrics
Excellent communication, stakeholder management and negotiation skills
Strong client facing presentation skills, solutions and service orientation
Ability to work in face paced environment with competing priorities.
Positive Team Dynamics
Innovative
Resourceful
Self-Management - Working from home or in office
Analytical
Goal driven
Office location: Toronto Downtown -- 145 King Street West.

SCM Insurance Services

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