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Engage in and support the incident response process for payment applications, including the timely identification, classification, prioritization, and resolution of payment-related incidents.
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Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency.
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Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability.
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Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
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Optimize resilient operational processes and drives end to end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
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Develop a deep understanding of the end-to-end payment process, working across operational teams in GWO (Global Wholesale Operations), MTO (money Transfer Operations), Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
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Bachelor's degree in business administration, Engineering, Computer Science or related field.
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3+ years of experience in payments operations, incident management, or related field.
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Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
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Proven knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
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Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real time payment and settlement frameworks in production and under development
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An Agile mindset with a focus on delivering business value associated with operations transformation.
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Experience in related Payment's operations or other areas of capital markets including FX, reconciliation, settlement.
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Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics).
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Proven leadership, collaboration, and presentation skills with broad audience od stakeholders.
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Certification in relevant areas such as ITIL or PMP is a plus.
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Spanish fluency is considered an asset.
