Job Summary Job Description Job Description What is the opportunity?
- Consistently provide superior responsive execution and delivery of client transactions/requests
- Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
- Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
- Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
- Manages Mortgage Specialist's e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
- Ensures Mortgage Specialist's diary is effectively time managed to create capacity for all required activities
- Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
- Ensures Mortgage Specialist's needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.
- Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting
What do you need to succeed?
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Exceptional customer service skills
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Excellent communication skills, oral/written skills, good business writing
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Strong organizational skills with the ability to multi-task and prioritize
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Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook
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Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)
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Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment
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Strong problem solving skills with a sense of urgency
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Knowledge of Royal Bank systems including Sales \& Service Platform and RBCNet will be considered an asset
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Strong knowledge of the mortgage process and Home Financing products is an asset
Additional Job Details
Royal Bank of Canada
