Job Description: Overview
What you will do
- Provide functional support for PeopleSoft data entry and transactional issues.
- Process annual Benefits elections updates for retirees under guidance of the Manager, HR Technology Support Team.
- Investigate benefits issues escalated from the HR Delivery Centre.
- Review iCIMS (Recruiting system) and PeopleSoft transactional audits to ensure all hires and rehires have been correctly interfaced to the PeopleSoft system.
- Assist with PeopleSoft correction requests as required.
- Effectively liaise with Talent Attraction recruiters on data quality issues, facilitating process improvements, developing job aids and tools to support correct data entry, and reporting back on issues and concerns, etc.
- Escalate technical issues (e.g. multi-system impacts, hardware or coding related concerns, etc.) to the HR Technology Support Manager.
- Contribute to maintaining up-to-date documentation in support of all system processes (process maps, SOPs, etc.)
What you bring to the role
- Undergraduate Degree or College Diploma; with HR training and/or experience preferred.
- 2+ years' experience in a software/technical support position with PeopleSoft.
- Experience with PeopleSoft, iCIMS, or other HR applications.
- Strong client relationship skills.
- Proactive and solutions-oriented personality.
- Moderate knowledge of Microsoft Office Products (Excel, Word).
- Knowledge of Excel Macros would be an asset.
- Strong relationship management, communication and writing skills.
- Proactive attitude towards ownership of tasks; strong organizational skills.
- Strong interpersonal skills as a team player.
KPMG
