Company Description Job Description
Job Summary: Duties:
- Design, develop, and maintain engaging curriculum content and instructional material for all clinical and non-clinical end users of Epic (e.g., Integrated Care Leads, nurses, PSWs, allied health professionals, administrative staff, operations \& finance staff, etc.).
- Collaborate with organization leaders, subject matter experts, and application analysts to incorporate organizational best practices into the curriculum content.
- Design, build, and maintain central repository for learning content with version control.
- Build, test, and maintain training environments while providing support and troubleshooting issues as required.
- Develop training curriculums that are in alignment with adult learning principles, instructional design, formatting, and content placement to ensure learners can easily understand the context and absorb the information effectively.
- Ensure compliance with curriculum creation and training delivery standards, templates, and processes.
- Determine the criteria used to judge learner's performance and develop assessment instruments.
- Use feedback tools and assessment results to evaluate instructional effectiveness and revise curriculum as needed.
- Review Nova Notes and update training curriculum, tip-sheets, and the training environment to reflect system upgrades.
- Create and maintain documentation to build a repository of key configuration decisions and associated build.
- Work closely with the Epic HIS vendor, project team, and operational subject matter experts to help create future state workflows by participating and leading site visits, working group meetings, validation sessions, and other related meetings.
- Facilitate and participate in meetings to discuss deliverables, end user concerns, and upcoming milestones.
- Participate in system governance and change management processes.
- Contribute to the development of new and/or improvement of existing program policies and procedures.
- Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.
Qualifications
- Bachelor's degree in Health Informatics, Computer Science, or a related field (or equivalent experience)
- Principal Trainer Certification in one or more of the following Epic applications is an asset: Inpatient, Ambulatory, Compass Rose, Cadence, Rover, Bridges, Dorothy and/or Comfort
- 3-4 years of experience with one or more clinical/business applications in a healthcare organization required
- Experience with hardware and/or software vendor relations an asset
- Experience providing adult education in a healthcare setting an asset
- Demonstrated proficiency working with Microsoft Office (i.e., Visio, Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) is required
- Ability to analyze user requirements and come up with creative solutions to meet end user needs
- Technical aptitude and ability to learn new software rapidly
Skills
- Strong understanding of clinical workflows and healthcare operations
- Proficiency in requirements analysis and process mapping
- Strong attention to detail and commitment to quality
- Proven leadership capabilities in a team environment; collaborative team player with a customer-focused mindset
- Excellent customer service skills required
- Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical audiences; verbal and written communication skills
- Proactive approach to identifying and resolving issues
- Highly organized, with the ability to manage multiple priorities and meet deadlines
- Self-motivated team player who can work with minimal supervision on simple to moderately complex tasks
- Able to work with multidisciplinary teams in a positive and productive manner
Additional Information
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Competitive offer packages
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Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
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A flexible work environment
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Opportunities for development and promotions within a large organization
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Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
University Health Network
