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Works with client to understand short term and long-term needs and ensure they put those needs in as projects (NetSRM's).
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Lead and participate in projects for the client with regional team members.
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Performs some design effort for needed projects.
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Creates needed FRCR's and Change Records, implementation plans for operations to follow for Implementation.
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Supports change implementation as needed.
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Updates documentation and shares those updates with the operations team.
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Makes recommendations for infrastructure improvements, while still conforming to the DXC standards.
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Makes recommendations for any needed updates to the DXC standards.
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Be proactive to anticipate issues or situations which could impact the client.
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Works with vendors to understand new solutions and how/if we can deploy in our current infrastructure.
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Provide any needed overview/training to Network Operations Team.
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Make recommendations for any process improvements that would assist in the efficiency of Network Operations.
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Works with other experienced firewall engineers in support of the account for a common goal.
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Field project needs submitted by the client.
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Review what client is asking for and make any subtle recommendations if what's being requested needs some adjustments.
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Produce any Bill of Material (BOM) needs if project requires hardware and software purchasing.
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Design solutions that meeting client needs and still conform to DXC standards.
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Provide realistic due dates of deliverables needed to complete every aspect of projects.
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Perform effective communication to the client, account and operations teams.
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Perform updates in documentation for any changes in the environment and ensure operations team is aware.
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Manage patches, hotfixes, OS upgrades and HW upgrades as the infrastructure matures.
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Assist operations team on any changes that require your expertise.
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Assist operations team when they require L4 support to resolve a problem or issue in the environment.
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Assist with maintaining accurate and up to date hardware and software inventory
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Ensures a stable performance environment for the enterprise applications.
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Advanced experience with enterprise and data center security policy design and deployment using Checkpoint and HA (high availability active/standby) environments, Cisco ASA firewalls and Cisco ASA appliances.
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Proficient Engineering support of Checkpoint firewalls, some knowledge of Maestro would be a plus. Knowledge of Cisco ASA is a plus.
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Working knowledge of recent versions of Checkpoint software.
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Working knowledge of networking tools and the ability to configure tools to support Firewalls and Security devices.
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Working knowledge of network technology, operating systems, and applications
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Strong communication and collaboration skills are a necessity.
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Documentation skills using MS Office (Word, Excel, Visio and Project).
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5 to 7 years hands on experience with multiple vendor L2/L3 switching equipment
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5 to 7 years hands on experience with CheckPoint, Cisco ASA, Cisco Firepower.
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5 to 7 years' experience with a large TCP/IP network
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Must exhibit strong communication, interpersonal, problem solving, and project management skills.
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Teamwork
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Strong customer focus with above average ability to answer questions and solve problems
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Positive attitude and ability to adapt in a rapidly changing environment
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Ability to work without close supervision
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Professionalism
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Resourcefulness
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Dedication
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Accountability
