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Flexible availability is required for this role. We require a minimum availability of 3 days per week (including weekends). When submitting an application for this role, kindly include an up-to-date resume with your weekly availability clearly highlighted. As a member of this team, you will be responsible for:
- Proactively seek opportunities to create memorable guest experiences by assisting guests and providing exceptional service.
- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores, brands and promotional activities.
- Deliver all services offered at the Guest Experience locations -- including selling the Gift Card PLUS.
- Assist guest by providing directions/information, answering questions, and performing other centre specific services as assigned.
- Stay relevant in fashion, maintain brand knowledge including price points, and gift suggestions to ease shopper's path to purchase.
- Proactively listen to identify and deliver on customers needs.
- Communicate effectively with shoppers, retailers, centre management and all shopping centre personnel.
- Work closely with the Management Office and the Marketing Department to assist with marketing needs
- Maintain supply stock of promotional items
To Succeed In This Role, You
- High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.)
- Previous guest services or customer service experience (required)
- A positive attitude and a strong desire to provide excellent guest experiences
- The ability to effectively and politely communicate with shoppers, retailers, Centre Management, Service Providers, all shopping centre personnel
- The ability to work in a fast-paced environment, multi-task and maintain a high level of professionalism at all times
- Strong written and oral communication skills
- Conflict resolution/management skills
- A friendly, approachable, proactive and solution focused attitude
- Computer skills -- including working knowledge of Microsoft Office Suite, Google Sheets and Social Media tools and services
- Organization and time management skills
- The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed
- The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending
