Team Leader (Waiter and Supervisor) – Food & Beverage Outlets

Hyatt • Sydney, Nova Scotia, Canada • 16h ago

Description: About the role

Assists the Assistant Manager - The Living Room/ The Dining Room by ensuing that all policies and procedures are successfully executed.
Provides exceptional guest service at all times and handles all guest and colleague inquiries and complaints in a courteous and efficient manner.
Ensures that the food and beverage standards are implemented.
Taking reservations, greeting customers and presenting them with menus and beverage list
Provide guests with recommendations of beverage as well as dishes and wines to complement food in a friendly and professional manner
Taking orders and serving food and beverage in professional manner
Providing table service such as opening bottles and pouring beverages, clearing tables by returning dishes and cutlery to the kitchen, removing empty bottles and used glasses from the table and refilling / replacing glasses
Collecting payments for sales and operating point of sales machines and cash register
Is a hands-on Team Leader and is present at all times in the Living Room, especially during busy periods.
Nurtures and develops each team member, maximising their effectiveness by developing their skills and abilities through appropriate training and coaching.
Salary package range: $74K - 78K

Qualifications:

Proven a fine dining restaurant experience and qualification in food and beverage service training, preferably diploma or certificate in Hospitality or Tourism management
1 year minimum experience in a similar role and environment
Current NSW RSA License.
Well rounded knowledge of wines and beverages, coffee making skills
Basic computer literacy skills particularly in the use of MS Office.
Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
Access to complimentary and discounted Hyatt accommodation worldwide
Access to internationally recognised learning and development programs and opportunities
Access to an employee assistance program and paid family leave benefits
Being part of a diverse and inclusive team, passionate about their work