-
Conduct audits and property visits to assess spa operations, identify areas for improvement, and ensure compliance with brand standards.
-
Develop and implement innovative spa concepts and treatments, keeping Four Seasons spas at the forefront of the industry.
-
Oversee the cleanliness, functionality, and maintenance of spa facilities, working closely with engineering and housekeeping teams.
-
Ensure all emergency response procedures are in place, with a focus on guest and staff safety.
-
Identify, mentor, and develop high-potential Spa \& Wellness Directors and Assistant Spa \& Wellness Directors for succession planning.
-
Collaborate with Learning Managers and Designated Trainers to deliver best-in-class training programs for spa staff.
-
Supervise and guide professional personnel, including Ayurvedic doctors, wellness practitioners, and external consultants.
-
Engage with guests to understand their needs and ensure personalized, exceptional experiences that align with Four Seasons' five-star standards.
-
Advocate for wellness integration within all property departments, enhancing the overall guest journey.
-
Lead budget planning, financial forecasting, and performance evaluations for regional spas, driving profitability and cost efficiency.
-
Develop and execute strategies to increase revenue, including innovative service menus, retail opportunities, and memberships.
-
Monitor and manage inventories, payroll, and operational expenses to ensure smooth operations and financial success.
-
Collaborate with marketing and public relations teams to promote spa offerings and wellness programs, leveraging trends and guest preferences.
-
Act as a brand ambassador at industry events, conferences, and partnerships to strengthen Four Seasons' position as a leader in spa and wellness.
-
Lead task forces to refine spa processes, create new service templates, and implement industry best practices
-
Advise Spa \& Wellness Directors on retail product selection, marketing strategies, financial management, and wellness programming.
-
Stay informed on market trends, guest preferences, and emerging wellness modalities to continuously innovate and adapt.
