ROLE
- Ensure security and availability of organization's information, IT infrastructure, and IT assets
- Level 1 support for network, desktop computing, and telephony issues
- Level 1 support for application and system issues
- Level 1 support to end user (training and advice)
- Enrolment and termination of user accounts within applications, systems and provincial entities
- Desktop computer and network cable moves, adds, changes
- Manage support requests to insure compliance with service level agreements
- Coordination and escalation to third party support entities
REQUIRED EDUCATION \& EXPERIENCE
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Post-secondary diploma/degree in a related discipline or equivalent work experience and training
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Minimum of 2 years' experience providing level 1 IT support
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ITIL Foundation Certified
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CompTIA A Certification
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Microsoft Office Specialist Certification
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Staff referral program (Earn up to $1000 for each successful permanent part-time and permanent full-time new hire you refer to MAHC)
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Extended health benefits
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Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
ADDITIONAL INFORMATION Recruitment Process
- Proof of immunization and vaccination records to the Hospital's Occupational Health and Safety department
- Legal entitlement to work in Canada
- Satisfactory Criminal Record \& Judicial Matters Check
Required Skills Required Experience
Muskoka Algonquin Healthcare
