Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
As a Claims Specialist, Property, you will work with customers who have experienced a loss to their commercial property, helping them through the claims process. Working with vendors, adjusters, and other experts, you will demonstrate empathy, strong listening skills, business acumen, and organizational effectiveness as you manage a wide variety of Commercial claims through to completion.
Why claims? The work our adjusters do is meaningful and matters to every individual and family we support through the claims process. One of our adjusters who was in Atlantic Canada supporting customers through Hurricane Fiona said it best: "Some people wonder why we do what we do, but when a moment like this comes along, you see the difference we can make in someone's life."
What you'll do here:
- Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage
- Develop an action plan to ensure all aspects of the claim are addressed
- Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact's policies and standards
- Ensure clear and concise information and direction is provided to vendors
- Work with experts including appraisers, engineers and others to help drive progress throughout the claim
- Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
- Keep up to date on Intact's insurance products, appraisal and investigation techniques, and service
What you bring to the table:
- 2-5 years claims adjusting experience -- commercial handling is an asset
- Xactanalysis experience is an asset
- Basic construction knowledge is an asset
- Adaptable and agile in a rapidly evolving business
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and capable of working in a fast-paced environment
- A forward thinker who is able to foster new ideas
- Superior organizational skills and results-driven
- Demonstrated negotiation and conflict management skills
- Ability to learn and work effectively in a hybrid or remote environment
- Work on files outside of a call centre / queue environment
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
