Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Main Duties:
The primary responsibilities of the role include:
- Lead other hotel employees to ensure compliance with corporate Safety \& Security standards.
- Direct the performance of the Safety \& Security staff and follow up with corrections and/or discipline where needed.
- Responsible for the discipline of officers, assisting in scheduling, officer reviews, and officer communiqués.
- Take a lead role in emergencies.
- Assign or delegate all specific works, projects, administrative duties, tasks, investigations, inspections, etc.
- Act as senior Safety \& Security representative in the absence of any superiors.
- When present at the scene of any medical emergency, act as a first responder, assess and render appropriate first aid and/or cardiopulmonary resuscitation, rescue breathing, Heimlich Maneuver, or other life-saving technique, and if necessary, request the dispatch of additional Emergency Services personnel, such as paramedics.
- Responsible for maintaining a safe environment, keeping the peace, and acting on any actual or potential violations of national or municipal laws, as well as hotel standards of conduct.
- Control the shift by assigning officers and guards to posts and managing their rotation.
- Responsible for initial investigation of all incidents in the absence of departmental leaders and alerting the Chief of Safety \& Security to all incidents.
Administration:
- Perform ad hoc on-the-job individual and team trainings to ensure compliance with corporate standards.
- Responsible for key control- metal and electronic master keys.
- Oversee the safety and security of functions and special events.
- Manage all other security-related activities and issues on shift.
Customer Service:
- Handle and resolve all guest queries and complaints efficiently and establish amicable relationships with all clients, customers, and guests of the hotel.
Financial:
- Ensure adherence to hotel, company, and local rules, policies, and regulations related to financial record keeping, money handling, and licensing, including timely and accurate reporting of financial information.
- Prevent losses and ensure departmental expenditure is controlled.
Operational:
- Complete and maintain full records of all activities on shift- Daily Log, Daily Roster, Overtime report, overnight checklists, incident reports, and any other documents as required by the Chief of Safety \& Security.
- Maintain good relationships with all departments and colleagues.
- Be understanding, supportive, encouraging, and helpful to all.
Personnel:
- Assist in conducting the Safety \& Security training program in support of the hotel's commitment to energizing the 'Esprit Accor'.
- Conduct daily trainings at department briefings/line-ups.
Other Duties:
- Perform all tasks as detailed in the daily task list.
- Participate in related project teams.
Occupational Health \& Safety:
Employee Responsibility:
All employees must safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job assigned by management.
