Job Description: Responsibilities
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Develop compelling and consistent messaging for product launches, updates, and announcements.
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Create multi-channel content such as in-app messages, client emails, FAQs, release notes, and product updates.
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Support internal teams with sales enablement content, briefing materials, and clear messaging.
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Ensure consistent tone, voice, and positioning across all product communications.
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Translate technical product details into simple, client-friendly language tailored to diverse audiences.
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Work closely with product teams to stay up to date on the roadmap and coordinate communication strategies accordingly.
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Collaborate with marketing to align product messaging with broader campaign initiatives.
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Partner with sales, support, and client management teams to deliver clear, timely, and actionable communication.
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Maintain and organize an internal library of communication collateral for internal and external use.
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Ensure all communication materials are up-to-date, consistent, and reflect current product capabilities.
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Structure and manage internal repositories to ensure easy access and usability.
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Track versions and maintain consistency across all documents and resources
Requirements: Qualifications
- Education: Bachelor's degree in Communications, Marketing, Journalism, English, Business, or a related field.
- Experience: Minimum 3 years in a communication, marketing, or content creation role.
- Tools: Familiarity with digital platforms such as SharePoint, Confluence, iContact, or similar tools.
- Assets: Bilingual in English and French is considered an asset.
Skills \& Competencies
- Exceptional written and verbal communication skills
- Detail-oriented with a strong ability to tailor content for different audiences
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent collaboration skills with a proactive and solutions-driven mindset
Robert Half
