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- Service Desk Assistant
Department
Hourly rate
Hours per week
Grade
Posted date Closing date
Position Type
Description
Location -
Working at the University of Alberta The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
Position Summary
Responsibilities
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Administration - 50%
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Provides day-to-day administrative and clerical support to the Occupancy Management team
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Assists with annual key inventory
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Assists with the preparation and processing of Move-in material
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Assists with access control to residence buildings
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Assists with preparation and processing of Move-out material
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Cancels and changes applications upon receipt of student requests
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Assists with file preparations, daily filing, and file management
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Assists with projects, statistics, and research
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Other duties as assigned
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Customer Service - 50%
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Answers questions, concerns, complaints and deals with in-person, telephone, and e-mail requests from current and prospective residents
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Responds to written correspondence
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Issues temporary keys
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Ensures that professional service is provided to all customers, that policies and procedures are adhered to, and that maximizing customer satisfaction is strived for at all times
Qualifications And Assets
- Must have exceptional organizational, interpersonal, and attention to detail skills
- Must have excellent communication and customer service skills
- Must be responsible, resourceful, and willing to work as part of a team
- Previous residence experience is a strong asset but not necessary
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