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Creates an atmosphere that induces guests to make Hard Rock Hotel \& Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
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Greet each guest and provide superior guest service at for all company Food and Beverage operations.
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Must maintain pleasant and courteous attitude.
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Complete all opening and closing duties.
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Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
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Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
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Offer drinks and take food and beverage order.
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Have basic knowledge of all house and call liquor.
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Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
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Check for quality after each course.
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Refill all drinks when needed.
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Maintain clean ashtrays.
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Buss tables as needed.
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Remove all dirty dishes and glassware from the guest's tables during and after each course.
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Totals bill, presents check, collects settlement, and takes payment to cashier.
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Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
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Transport dish cart to and from service station/steward's station.
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Stock server stations with all necessary items.
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Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
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Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
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Check out with supervisor before leaving at the end of your shift.
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High school or equivalent education required
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Minimum of 1-year restaurant serving experience
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Safe Food Handling certificate
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Standalone restaurant experience
Hard Rock International (USA), Inc.
