Key Responsibilities:
- Assist in coordinating shop and/or road technicians, as assigned
- Schedule jobs and organize technician workload, using GPS to maximize productivity
- Data entry of technician times, comments and job codes
- Complete estimates and follow up with customer for approval to proceed with work
- Assign work to the right technician and follow up to ensure job will be completed on time
- Ensure work orders are closed and invoiced within 48 hours of job completion
- Planned Maintenance Agreement management, including routine reporting and scheduling (PM's)
- Coordinate parts for shop and/or field jobs, as required
- Effectively communicate with customers to ensure high levels of customer satisfaction
- Arrange freight for pick up and deliver of service work as required
- Employ workplace health and safety practices at all times
- Other responsibilities as assigned
Required Knowledge, Skills and Abilities:
- Positive and professional communication with customers and teammates
- Excellent attention to detail and a positive attitude, with good interpersonal skills
- Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel)
- Superb customer service skills
- Excellent problem-solving skills
- Self-motivated, organized and able to multitask
- Able to learn and utilize operating data base
Training, Education and experience:
- 2-4 years ofexperience scheduling service work
- High School Diploma
Compensation Package:
- Salary between $50,000 and $70,000 depending on experience and qualifications, along with vacation, extended benefits, and anRRSP matching plan
Values:
- Build trust-- with customers and each other
- Be a team player-- commit to working together to win
- Be customer-focused-- "wow" customers so they become raving fans
- Support community-- care for our people, our community and our planet
- Deliver results-- know what you need to do and get it done
Working conditions:
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Selection Process Notification:
