About this Position
We are looking for a Bilingual Customer Service Rep to join our Communications department. Responsibilities and Qualifications:
RESPONSIBILITIES:
- Handle incoming client/agent calls regarding life insurance.
- Provide complete and accurate information to callers using the department manual, training sessions, and systems as sources of information.
- Process client/agent requests and policy administration.
- Ensure quality service is provided by following the call path and monthly monitoring.
- Adhere to complaint handling and privacy procedures.
- Remain current on ongoing changes to all policies and procedures.
- Perform miscellaneous duties as assigned.
QUALIFICATIONS:
- Post-secondary education or equivalent knowledge and skills acquired through related work experience.
- Excellent verbal and written communication skills in English and French.
- Self-starter, quick learner, able to adapt well to constant industry changes.
- Minimum 1 year of comparable customer service experience.
- Thrives in a fast-paced communications environment.
- Sound decision-making and organizational skills.
- Basic computer skills.
BENEFITS:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Hybrid work environment.
- Opportunities for professional development and advancement.
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission -- creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.
