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Participate in process flow analysis and process redesign
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Provide architecture and technical direction for design and implementation
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Perform custom or OOTB demonstrations as required
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Provide subject matter expertise and industry best practises
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Produce a detailed functional design document to match customer requirements
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Co-team with other Technical Architects to produce a technical specification for custom development and systems integration requirements
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Participate and provide inputs to effort estimates
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Maintain current ServiceNow knowledge through self-study and utilization of available training
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Ideal candidate must be self-motivated with a proven track record in ServiceNow technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment. Additional preferred qualifications are:
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B.S. degree in Computer Science, MIS or equivalent preferred
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Advanced experience with ServiceNow HAM Pro/SAM Pro, and SGC \& SaaS integrations (SCCM, Tanium, WorkspaceOne, Adobe, etc.)
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Hands-on experience with ServiceNow HAM Pro/SAM Pro configuration/implementation and custom development and scoped applications
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Hands-on experience with client-side development: UI Policies, Client Scripts, AJAX, etc.
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Hands-on experience with server-side development: Glide Server APIs, Business Rules, Script Includes, etc.
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Familiar with the ServiceNow Software/Hardware Asset Management Content Service
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Self-motivated with a proven track record in ServiceNow technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
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Organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment
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Strong presentation and communication skills
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Ability to understand business requirements and convert them into solution designs
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Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
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Should have participated in, and be familiar with project methodologies
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5-7 years of relevant experience in professional services or customer support operations
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3-6 years of ServiceNow systems integration and/or implementation experience
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Proven solutions consulting experience
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Ability to work on multiple projects with varying complexity
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Strong problem-solving skills, ability to simplify complex solutions
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Good understanding of the Common Service Data Model (CSDM)
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Must have ServiceNow certifications (CSA, CAD, CIS HAM Pro and CIS SAM Pro)
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Nice to have ServiceNow Automated Test Framework (ATF) experience
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Nice to have development \& operation pipeline experience
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Nice to have business architecture experience
