Description
Travels to and assists at communities throughout the assigned region/area. Performs all activities related to apartment rentals, move-ins, and lease renewals. Interacts directly with prospective and current residents to achieve maximum occupancy. Generates and handles traffic, leasing apartments, qualifying prospects, preparing lease documentation and completing move-in paperwork and procedures. Assists residents throughout their residency.
Requirements
- The ability to travel to properties throughout the assigned region/area and ability to work at an assigned property for a length of time deemed necessary by Regional Property Manager and/or Director of Operations.
- Demonstrates ability to work independently and hit the ground running in new environments with minimal training.
- Provides feedback and reports to Regional Property Manager on opportunities for improvement at visited sites, including leasing strategy, operations, and resident experience.
- Acts as liaison between the site team and regional leadership to ensure continuity in leasing standards and practices.
- Provide leadership and training to the leasing team.
- Provide additional support to the leasing consultants which includes generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation, completing move-in paperwork and procedures, assisting residents throughout their residency, assisting in outreach, shopping competitive properties and preparing a market comparison grid and participating in any outside marketing events as required.
- Promptly responds to phone calls and emails from guests.
- Reviews unit availability and record all traffic in the computer on a daily basis.
- Walks tour paths, vacant units and make-readies on a daily basis to ensure the "model" apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
- Gathers information to learn about property, surrounding community, and competition
- Uses the guest card to ascertain the needs and qualifications of every guest.
- Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
- Follows up with each guest a minimum of five times.
- Creates applicant files and processes applications, verifies qualifications of applicants and submits all applications to Manager for approval. Contact applicant to confirm approval or denial of application within 24 hours.
- Schedules lease signings within 24 hours of approval. Completes lease agreement and collects rental deposit.
- Ensures that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
- Marketing: Assists in mailing outreach; Distributes flyers and letters to residents if necessary; Shops competitive properties and assists manager in preparing a market comparison grid; Participates in any outside marketing events as required.
- Records all resident correspondence and submit to manager for review.
- Assists manager with any requested work to be done on the property.
- Promotes resident retention programs.
- Maintains courteous communications with residents, applicants and representatives of other companies.
- Adheres to federal and state Fair Housing Laws as well as all company policies.
- Supports team in achieving the goals of the property.
- Maintains a "team spirit" and works well with the entire staff.
- Demonstrates flexibility with hours and days worked.
- Inspect the condition of premises periodically and arranges for necessary maintenance.
- Other duties as assigned.
Qualifications:
Essential:
- A minimum of two years of leasing and/or relevant sales experience.
- Strong computer skills and proficiency in Microsoft Word and Excel.
- High School Diploma.
- Valid drivers' license required, along with good driving record and auto insurance.
Preferred:
- Prior management experience
- Knowledge of Property Management Software
- CALP designation (Certified Apartment Leasing Professional) or other industry designations.
- Degree from an accredited college or university.
