Title: Data Caching L3 Support Specialist (Autosys, Linux, Gemfire)
Location:
Type:
Main job responsibilities include:
- Level 3 production management of Autosys, Gemfire, and Redis plants. This includes handling escalations from Level 1 and Level 2, incident management, request fulfillment, problem management, and change management.
- Deep-diving into complex troubleshooting, implementing changes, and serving as an escalation point for the Level 2 teams.
- Improving operational processes and automation by proactively identifying, analyzing, and improving upon existing processes and tools.
- Work in a global environment in a team that has members across the globe and provides support 24/7 in a follow-the-sun manner.
- Creating and maintaining best practices / policies and ensuring that they are followed.
- Work with external vendors and internal key stakeholders to plan and execute changes.
- Participate in weekly review meetings and the squads' agile ceremonies, and actively engage with various engineering teams to review the infrastructure.
Skills Required:
- Experience with Linux System Administration (preferably Red Hat).
- Hands-on data caching support (preferably Gemfire or Redis) experience.
- Familiarity with batch scheduling (Autosys preferred).
- Familiarity with scripting and orchestration (Perl, Python, Ansible, GitOps).
- Experience with monitoring and alerting tools and modern observability concepts and tools.
- Excellent written and oral English communication skills. The candidate must be capable of writing documentation, making presentations to an internal audience, and interacting positively with upper management, colleagues, and customers.
- Independent problem-solving skills, self-motivated, and a mindset for taking ownership.
- Knowledge of operational and agile, DevOps, and SRE concepts such as SLA, metrics, toil, SLIs/SLOs, observability, and automated deployment pipelines.
- A minimum of 3-5 years of infrastructure production support experience, preferably in a regulated environment (e.g. finance IT).
Skills Desired:
- Public/private Cloud experience.
- Experience with containerization technologies (Kubernetes/Openshift).
- Experience with work management tools such as Jira, ServiceNow, Git.
- Experience with troubleshooting tools such as TCPdump and Wireshark.
- Interest and understanding of emerging IT trends.
