Department:Customer Operations
Location: Toronto
Description French/English
Key Responsibilities
- Assist with profile management, system walkthroughs, file maintenance and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism.
- All customer query handling, ensuring correct recording of queries on our in-house IT systems.
- Liaising with all other departments to ensure all queries are resolved within strict SLAs.
- Providing advice and technical support on all products and services offered.
- Taking ownership for the resolution of client escalations by pro-active query management.
- Manage both inbound and outbound telephone calls.
Skills, Knowledge \& Expertise
- Bilingual in English and French
- Previous experience in a customer service or clerical role; call center experience is an asset.
- Excellent customer service, interpersonal, and problem-solving skills.
- Ability to effectively adapt to changing priorities.
- Strong analytical skills, with a demonstrated ability to think critically.
- Ability to work independently with minimal supervision and direction in a fast-paced environment.
- Must be able to work shifts on a monthly rotating schedule.
Job Benefits
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