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Direct message the job poster from CSPN - Customer Service Professionals Network
Senior Advisor to the Experience Advisors
Job Title: In-Field CX Researcher
Job Type: Contract
Operation: Monday to Friday and Weekends
Location: Onsite, York Region
Role Description - What You Get to Do
CSPN is looking to hire In-Field CX Researchers to join our research team. The successful candidates will be conducting in-field survey research for a Customer Experience (CX) research project.
The In-Field CX Researcher position is ideal for individuals seeking casual, part-time employment or individuals looking to get experience in CX research. Responsibilities/details include, but are not limited to:
- Engage with respondents/members of the public by administering 5-minute surveys to capture transportation information and travel patterns for households around York Region
- Obtain a targeted number of surveys per shift
- Must have good communication skills (converse or engage easily with the public)
- Positions offered within York Region are contracted with shifts and hours that vary; primarily, the scheduled hours available are for seven days a week for a 4-week period
- Familiarity with the geography and local neighborhoods within York and/or the ability to use Google maps quickly and efficiently is an asset
About Us
We recently launched a new brand: The Experience Advisors ("XA"), as the go-to-market professional services firm for our Consulting \& Training services. This is a licensed trademark of CSPN Inc. The CSPN market facing brand will also continue and focus on our customer service community events, training, and accreditations. Overall, CSPN Inc. and XA are the same team and same legal entity.
The Experience Advisors (XA) is a leading provider of Customer, Employee, Citizen Experience, and Employee Experience focused Consulting Services, Training Programs and Community Events designed to empower organizations and harness the competitive advantage of delivering exceptional experiences. We work with organizations to create customer service and customer/employee experience strategies, build journey maps, create \& analyze customer / employee, and industry benchmark surveys, and assess and optimize delivery of services from both an internal and external perspective.
Apply
All interested candidates should send their resume and contact information to Christine Ramballi at *******@experienceadvisors.ca. Please include the position title in the email subject line. We thank all candidates who take the time to apply and will contact you with next steps!
Seniority level
Employment type
Job function
- Research, Analyst, and Information Technology
- Industries: Professional Training and Coaching
