Sales Operations Analyst, Custom-Pak® (Bilingual)

Alcon • Mississauga, Ontario, Canada • 9h ago

Proactively manage Custom-Pak® supply by flagging forecasting concerns, coordinating with Sales \& Operations Planning (S\&OP) to monitor production, and planning for any imminent back orders.
Provide Custom-Pak® order support for Customer Service by validating and troubleshooting/resolving active backorders.
Ensure timely forecast adjustments by S\&OP partners
Own "Post-mortem" resolution support by of ensuring accurate credits / rebills for any pack-related issues (e.g., back orders, temporary deviations, complaints, etc.).
Assist with console transition planning by supporting Equipment Specialists and Account Managers
Facilitate Custom-Pak® customer onboarding and education by reviewing contractual commitments, managing data collection through surveys, and maintaining site preferences and contacts.
Support with management of temporary deviations, complaints, and some quality-related processes (e.g., Market Actions).
Bachelor's Degree
3-5 years in similar role (operations / supply chain or sales support), preferably in the pharmaceuticals / medical industry
Bilingual required - Fluent in French and English
Mix of both planning (i.e., analysis) and execution (i.e., implementation involving multiple collaborators) skills is critical
Experience with surgical products (ophthalmology preferred)
Experience with contract administration and/or RFP / tenders is a plus
Travel required: Up to 20%
Join Alcon's mission to provide top-tier, innovative products and solutions to enhance sight \& enhance lives.
Grow your career in a highly collaborative and diverse environment.
Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon

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