Bilingual Travel Administrator / Group Sales Coordinator
This is a 1-year contract to start with a strong chance for permanency.
Location: Montreal (onsite for the first 6 months and then hybrid 1x per week for the remaining 6 months of contract)
The incumbent will be responsible for the accurate and timely facilitation of packages for Groups and for providing high-quality servicing, which meets the needs of both internal and external clients.
The role consists of carrying out the various operations necessary to ensure the smooth running of our groups. Responsible for requesting reservations and confirming the various services for the groups and the accurate and timely facilitation of packages for Groups, providing high-quality servicing, which meets the needs of both internal and external clients.
RESPONSIBILITIES
- Activation of groups in the CCRS system (final revision of programs with quotations)
- Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
- Management of passenger lists (names, modifications, etc.).
- Sending passenger lists to different suppliers.
- Communicate with our customers, by phone and email, to follow up on files when necessary.
- Prepare and courier all Tour Director packages
- Prepare client kits for Escorted Holidays
- Set up and manage package supplies
- Tasks as assigned
They will also handle the invoicing for Tour Guides, makes sure info is correct, offers admin support for the Tour Guides.
- Prepare Tour Director packages
- Courier all Tour Director packages that needs to be sent to Tour Directors' homes
- Prepare client kits for Escorted Tours
- Prepare pre/post client packages
- Perform operational tasks, send rooming lists, reception of faxes, confirmation of reservations
- Set up and manage supplies in packaging room
- Tasks as assigned
