Job Description Pickering Casino Resort is seeking a Senior Manager of Security!
Skills The ideal candidate is an energetic professional with proven knowledge, skills, and abilities, executing the following in support of the company's vision, mission, and values:
- Motivate and inspire a team who will enhance the internal and external guest experience
- Provides leadership, direction and mentoring to the sites security teams while providing continuous coaching for success to achieve high performance
- Exceeds guest expectations by providing outstanding guest service
- Helps create an engaged work environment by choosing positivity, recognizing excellent peer performance and by caring about and supporting our team members
- Directs and implements security operations strategic plans as directed
- Understanding the management of the site security budget; reports variances; makes recommendations to the Executive Director, Security Operations;
- Responsible for key performances measures of operating areas- financial, team engagement, turnover, Guest Service Experience Index (GSEI), etc.
- Oversees the various critical security systems (e.g., Key Control, I-Trak, Access Control)
- Ensures training for site security operations, including Emergency Response Procedures
- Implements site-specific tactical responses to emergency events along with fire drill procedure throughout the year for each site
- Reviews each site's reports on violations, unsafe conditions, potential hazards, suspicious persons and activities and identifies the need for investigations, escalations and conducts as directed
- Foster and implement an environment based on the Company's Violence Prevention Policy
- Implement and adhere to all Company and regulatory policies and procedures to ensure the highest regards for Compliance
- Establish performance objectives and succession plan for team members to ensure growth and development
- Oversees the First Aid Program; reviews First Aid reports; ensures First Aid staff are appropriately trained and scheduled
- Acts as the main point of contact with regulatory bodies on security issues at assigned sites
- Champion of workplace health, safety and wellness with a focus on team education \& training, workplace inspections and accident prevention not reaction
- Conducts on-going risk assessments; identifies areas of practice or equipment that meet security best practices; identifies opportunities for efficiencies
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Develop and implement training for security operations; ensures team members are trained in Emergency Response procedures;
- Create, implement and oversee Security Policies and Procedures for Hotel Operations; (ie; human trafficking)
- Create, implement and oversee Security Policies and Procedures for Event Operations;
- Performs other duties as assigned and/or directed;
Successful Applicants Will Demonstrate The Following Qualifications
- Minimum 10 years of surveillance and/or security experience;
- Minimum 10 years of management experience; gaming experience preferred
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Post-secondary education or suitable combination of education and experience an asset
- Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
- Ability to successfully obtain a Smart Serve
- Required to maintain a Standard First Aid certification
- Ability to successfully obtain a gaming license with the AGCO
- A passion for providing outstanding service to our internal and external guests;
- Strong communication skills (written and verbal);
- Excellent problem solving and conflict resolution capabilities;
- A willingness to learn, develop and achieve new skills for personal and professional development;
- Exceptional interpersonal and guest relations skills;
Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?
