Collections Officer

CP360 • Toronto, Ontario, Canada • 14h ago

Who Are We Looking For?

We are seeking a dedicated and empathetic Collections Officer to assist tenants with various inquiries related to their rental properties. The ideal candidate will:

Set up payment arrangements for past-due accounts
Provide exceptional customer service with empathy
Redirect inquiries to appropriate departments
Create property issue tickets for local offices
Explain renters insurance and basic bill breakdowns

Key Qualifications:

Empathy: Demonstrates understanding and compassion when interacting with tenants
Professionalism: Maintains a respectful, polite, and professional attitude
Attendance: Consistently reliable and punctual

Responsibilities:

Engage with customers through inbound and outbound calls to collect outstanding bills
Resolve account delinquencies by setting up payment arrangements or plans
Follow up with customers via phone and email
Adhere to portfolio policies and procedures
Meet and exceed performance goals
Assist customers in a fast-paced, growth-oriented contact center environment
Maintain a customer-focused approach with a willingness to assist professionally
Utilize excellent communication, negotiation, and problem-solving skills
Navigate multiple applications and demonstrate tech-savviness
Apply strong decision-making skills and troubleshoot customer issues effectively
Bring enthusiasm and energy to a collaborative team environment

Requirements:

Post-secondary education or equivalent
Minimum age: 18
Fluent in English with strong active listening skills
Proficient in data entry, MS Outlook, and MS Excel
Ability to pass a background check with valid government-issued ID
Prior collections experience preferred
Personal equipment requirements: wired headset, and hardwired internet connection (company-provided equipment must be picked up from our office at 1880 O'Connor Dr, North York, ON M4A 1W9 the week before starting)