Who We Are
Carbon6, now proudly part of SPS Commerce, is transforming the future of ecommerce. Our mission is to simplify success for online sellers by removing barriers and building an ecosystem of tools, resources, and community. Developed by expert sellers, entrepreneurs, and marketplace veterans, our solutions support businesses at every stage of their journey --- from launch to global scale.
In early 2025, Carbon6 was acquired by SPS Commerce, the industry's leading provider of cloud-based supply chain management solutions. This milestone marked a powerful evolution of our vision. Together, we're integrating Carbon6's ecommerce platform with SPS's vast retail network to help sellers grow more efficiently, profitably, and intelligently.
As a global team across North America, Europe, and Asia, we thrive on innovation, collaboration, and continuous improvement. Whether you're building new technologies, supporting sellers, or scaling operations, you'll join a community that's shaping the future of retail and ecommerce --- together.
The Opportunity (Hybrid - Toronto, ON)
We're on the hunt for a passionate and experienced Customer Success Manager to join our dynamic tech team. With a customer-first mindset, you'll be the face of our company for our enterprise customers, ensuring they receive exceptional service and never have to worry about the details because you've got a handle on them. Your role will be pivotal in forming robust, enduring relationships between our company and our customers. If you're a motivated, tech-savvy individual who enjoys building relationships and being at the forefront of innovation, Carbon6 could be the place to come build your career.
Your Impact
- Seamless Customer Onboarding: Guide new customers through our onboarding process, ensuring a swift, accurate setup and creating immediate value for our customers from our solutions.
- Be the Conductor of the Customer Experience: Orchestrate every aspect of the customer experience, from the first interaction to the ongoing relationship management.
- Drive Customer Satisfaction: Your goal is to drive customer satisfaction that leads to contract renewals and strengthens customer loyalty.
- Nurture Relationships: Build and maintain solid bridges between customers and our company, ensuring smooth communication between all teams for productive collaboration.
- Be a Strategic Advocate: Understand each customer's needs, goals, and aspirations to guide them on their success journey with us.
- Advocate for Our Brand: Promote our company's value proposition to the market.
- Value-Driven Success: Drive additional value for our customers and the company, balancing the interests of both to optimize overall success.
- Track Customer KPIs: Measure and analyze key performance indicators related to customer success.
- Drive Account Growth: By identifying expansion opportunities, upselling additional products or tools, and fostering long-term partnerships to maximize customer lifetime value.
Your Qualifications
- Proven Experience: You've clocked at least 5 years in sales, business development, or customer service, managing multiple accounts with success.
- Ability to Learn Quickly: Adapt swiftly to new tools, technologies, and business processes.
- Organizational Skills: Your organizational prowess enables you to manage multiple customers and projects with ease.
- Relationship Building: You're a people person with superior interpersonal skills and a knack for relationship management.
- Excellent Communication: You can break down complex concepts into understandable terms, inspiring action with your communication skills.
- Problem-Solving Skills: You're skilled at identifying potential obstacles and finding effective solutions quickly.
- Systems thinker: You have a knack for seeing the bigger picture and understand how individual components interact to form a whole.
- Self-Starter: You're driven, proactive, and always ready to get things done.
- Target Attainment: You have had experience either holding a quota or working towards a set target.
- Customer-Centric: You are fundamentally guided by the principle of putting customers first.
- Bonus:
- Knowledge of the ecommerce and/or Amazon/Walmart Space.
- Experience specifically with vendor central or supplier network through Amazon or Walmart.
- Experience working with Enterprise or large CPG customers.
- Proficient with Google Suite \& Mac applications.
- You have worked with chargebacks and dispute management for Amazon vendors.
Perks \& Benefits
We offer a competitive salary along with a Retirement Savings Plan (RRSP) that helps you save for the future that includes employer contributions.
Grow with us and take part in our employee stock purchase program (ESPP), allowing you to invest in your future alongside the company's growth.
Comprehensive Health Benefits which includes access to medical, dental, and vision insurance plans starting on Day 1, ensuring you and your family are well taken care of.
️Enjoy a flexible PTO policy allowing you to recharge and maintain a healthy work-life balance including one floating holiday that can be used anytime throughout the year.
Receive a company-provided laptop delivered to your door, ensuring you're equipped for success from Day 1.
Stay energized with complimentary snacks and drinks available in our Toronto Office.
Participate in quarterly or annually company-wide events, off-sites, and socials, fostering team spirit and camaraderie.
