Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $52,000 with possible monthly bonuses
- Comprehensive training program lasting 7 weeks, starting in May
- Opportunities for career advancement and growth within the organization
- Supportive and inclusive workplace culture that values employee contributions
- Access to a total compensation package that includes health insurance, tuition reimbursement, and retirement savings plans
- Work in a dynamic environment that encourages innovation and collaboration
What to Expect (Job Responsibilities):
- Provide exceptional customer service and support to clients regarding collections-related inquiries
- Develop and maintain long-term relationships with clients to build trust and credibility
- Handle incoming calls professionally and efficiently, addressing customer needs and payment strategies
- Analyze customer data to provide insights and recommendations for resolving high-risk accounts
- Collaborate on collections processes and participate in loss mitigation solutions
What is Required (Qualifications):
- Typically 1-2 years of relevant experience and a post-secondary degree in a related field or equivalent education and experience
- Knowledge of federal, state/provincial, and local laws pertaining to consumer collections
- Strong verbal and written communication skills in both French and English
- Good organizational, collaboration, and analytical skills
- Basic knowledge of the employer's products and services
How to Stand Out (Preferred Qualifications):
- Experience in customer service or collections within the financial services industry
- Familiarity with the competitive marketplace and trends in product offerings
- Strong problem-solving abilities and analytical skills
