Seal \& Design Canada is a manufacturer and distributor of industrial sealing products to the automotive, pharmaceutical and industrial sectors. We are currently seeking a highly motivated full-time professional who desires a position with growth to join our team. Reporting to the
General Manager, the Account Representative will provide world-class customer service and technical expertise to our diverse customer base in support of our company mission, sales targets, and margins. ESSENTIAL FUNCTIONS:
- Performs all account management duties including but not limited to order entry, responding to complaints and processing returns
- Calculates costs and offers quotations; follows up on open quotations
- Responds to technical questions; understands customer needs and requirements
- Grows existing customer relationships and maintains profit margins
- Generates new accounts by responding to inbound phone, email and website inquiries
- Maintains and manages internal data bases
- Sets up new customer parts
- Sources raw material and parts
- Communicates with vendors and completes purchase orders when necessary
- Communicates key information to other internal departments
- Supports outside sales team with special projects and other administrative tasks
- Observes safety and security procedures QUALIFICATIONS: Bachelor's Degree/College Diploma and one to two years related experience in business-to-business setting Excellent written and verbal communication skills Technical aptitude Proficiency working in a computer supported environment with business software and Microsoft office programs Strong attention to detail Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task Versatility, flexibility, and a willingness to work within constantly changing priorities in a dynamic environment with enthusiasm Ability to work independently and as a member of a team Demonstrated ability to calculate figures and amounts such as raw material yields, discounts and percentages Familiarity with PPAP and APQP processes a plus Ability to travel to the United
States for business purposes BENEFITS \& COMPENSATION:
- Full benefits package and RRSP program -- after 90-day probation period
- Salary based on experience
- Quarterly Bonuses granted for targets met
- The opportunity to shape the future -- yours and ours PHYSICAL DEMANDS:
- Continual use of hands; constant standing, walking, reaching, bending, and lifting
- Clear close vision and ability to identify and distinguish colors
- Ability to safely climb ladders/stairs
- Ability to function at a computer workstation for 8 hours per day
- Ability to carry up to 50 lbs.
- Ability to lift up to 75 lbs.
WORK ENVIRONMENT: Job performed indoors in an office with moderate noise.
