Security Services, Office of Vice-President Finance and Administration
Competition No. 25.04.116
Category: Casual (less than 35 hours per week).
MSA Band C (Steps 1-8): $22.189 - $32.280 per hour. $40,400 - $58,749 per annum (Based on 35 hours per week).
Closing Date: May 4, 2025
About Us
MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
MacEwan University is seeking to hire three Security Dispatch Operators for part-time, casual opportunities with our Security Services department. Reporting to the Security Services Supervisor, you will be the primary point of contact for emergency service calls and the Incident Management System, playing a crucial role in MacEwan's Security Services Communications. Your responsibilities include handling complaints, dispatching, answering emergency calls, and maintaining and operating various software applications related to campus security and building systems. You will also monitor all alarm systems and provide support to students, staff, and faculty. Additionally, you will support Facilities workgroups by monitoring plant system and equipment failures.
Key responsibilities include:
- Answering all incoming calls (emergency line, blue phones, elevator phone, etc.) and providing correct information on university policy/procedure;
- Recording and documenting all calls and incidents into the Security Services reporting software;
- Monitoring all the CCTV cameras and afterhours access by staff, students, contractors, and any other persons;
- Distributing keys and access cards;
- Maintaining a log of all non-MacEwan repair workers/building trades working on-site;
- Reporting monthly statistics on maintenance call outs and equipment failure;
- Providing customer service at the office counter when other personnel are not available, including service requests, taking statements, completing forms, and accurately recording found property.
Skills
You will have:
- The aptitude to perform and make critical, quick decisions in emergency situations;
- The capability to proactively manage multiple tasks simultaneously, maintaining high performance under pressure.
Qualifications
- A minimum of a Grade 12 diploma;
- A minimum of 2 years of customer service experience (preferably through telephone and radio communication);
- Certificate or Diploma related to Emergency Services;
- An equivalent combination of education and experience may be considered.
Position Requirements
- The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check;
- This position involves rotating shift work, 24 hours a day, 365 days of the year.
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:
This position is included under the MacEwan Staff Association Collective Agreement.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.
Accessibility Statement
We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact **************@macewan.ca and we will support you to the best of our ability.
Personal Information Collection Notification
Your personal information is being collected in accordance with section 33(c) of Alberta's Freedom of Information and Protection of Privacy Act (FOIP Act). This information is protected under Part 2 of the FOIP Act and will be used to assess your qualifications for employment. Personal information such as the Curriculum Vitae / Resume and Cover Letter may be provided for viewing only to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.
