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Title: Customer Experience Associate - Hawkesbury, ON - 30 hrs/week
Requisition ID: 223898
Join a purpose-driven, results-oriented team committed to an inclusive and high-performing culture.
About the role
As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, your focus is to provide exceptional service throughout the customer's journey by:
- Proactively discovering our customers' needs and listening to understand their requests
- Processing daily transactions
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
- Being a technology expert, sharing knowledge about our mobile banking applications, and assisting clients in managing their banking needs
Is this role right for you? In this role, you will:
- Build strong customer relationships and deliver excellent service
- Uncover and solve customers' needs
- Explain complex concepts simply
- Demonstrate success in a target-based environment and contribute positively to a team
- Show eagerness to learn and determination to succeed
Do you have the skills to succeed in this role? We'd love to work with you if you:
- Have proven customer service skills through work or community involvement
- Can assist in a professional, friendly, and efficient manner
- Are available to work a flexible schedule
- Are comfortable with simple sales situations
- Have strong technical skills and can promote digital and self-service banking options
What's in it for you?
- The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers
- A rewarding career path with diverse professional development opportunities
- Internal training to support your growth and enhance skills
- An organization committed to community impact -- for you and our customers
- Recognition and rewards for high performance, supported by leadership through meaningful development conversations and internal training
- A competitive compensation and benefits package
Location: Hawkesbury, Ontario, Canada
Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We help our customers, families, and communities achieve success through a wide range of advice, products, and services, including personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets.
We value the unique skills and experiences each individual brings and are committed to creating an inclusive and accessible environment. If you require accommodations during the recruitment process, please inform our Recruitment team. Candidates must apply online to be considered. We appreciate all applicants' interest; only those selected for an interview will be contacted.
