We're looking for a Customer Engineer who's not only a full-stack developer but also genuinely enjoys working with clients and collaborating with our business team. In this role, you'll be the bridge between technical challenges and client needs - turning feedback into innovative product features and ensuring our customers have an outstanding experience when interacting with Switch.
This is a technical role that involves data science/analysis, front-end and back-end product development, and product management to ensure those features are deployed and delivered to clients with the highest possible quality and impact. The Customer Engineer works with every facet of the business and every function on the Switch team. This role is ideal for individuals who are self-directed, have excellent attention to detail, and love enabling others to get their work done.
Key Responsibilities
Client-Focused Problem Solving:
Act as the technical liaison for our clients, understanding their challenges and transforming their feedback into practical solutions. You'll diagnose and resolve issues while explaining technical details in an accessible way.
Full-Stack Development:
Work across the entire tech stack---from crafting engaging front-end experiences with HTML, CSS, JavaScript (or frameworks like React, Angular, or Vue) to developing robust back-end solutions using languages such as Node.js, Python, or Java.
Collaborative Innovation:
Partner closely with our business team to identify trends and common client needs, helping to prioritize and develop new product features that make a real impact.
Qualifications
- A Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 2 years of hands-on experience in full-stack development, with a strong track record of troubleshooting and problem-solving.
- Experience in Ruby, Javascript, Go, or other related technologies, plus the ability to pick up new tools quickly.
- Proficiency in modern front-end and back-end technologies, along with familiarity with databases (SQL/NoSQL) and cloud platforms (like AWS, Azure, Google Cloud).
- Excellent communication skills that allow you to clearly articulate complex technical ideas to both technical peers and non-technical stakeholders.
- A keen attention to detail and desire to deliver the best possible solution.
- Experience with agile methodologies, DevOps practices.
- A relentless focus on customer satisfaction and retention.
- Containerization technologies (such as Docker or Kubernetes) are a bonus.
Your Expected Progression at Switch
A successful Customer Engineer at Switch is expected to hit these milestones during their initial time working with the team.
Month 1: At the end of the first month, you've introduced yourself to all our clients and they see you as the technical expert they can rely on at Switch. You're familiar with the general architecture of the platform and you've helped some data and data delivery issues for clients. You can diagnose and fix easier bugs in the core platform code.
Month 3: The business team leans on your customer focus and technical knowledge to quickly unblock clients and make onboardings the quickest they've ever been. You've begun taking on the implementation of new features to address client needs you identified.
Month 6: Your work is largely self-directed within the larger team and you understand the strategic business priorities. Based on your direct work with clients, you provide product feedback, develop new features, and manage them to completion and delivery. You have an expert-level knowledge of common client issues and are developing systems/feature/documentation to enable the team to self-serve where possible.
If you're someone who loves combining technical expertise with customer interaction, and you're excited about the idea of influencing product development based on real-world feedback, we'd love to talk to you.
Join us in helping our clients overcome difficult marketing/technical challenges and creating a team that has a relentless pursuit of client happiness and technical excellence.
