Job Description
JOB TITLE:Recreation Supervisor, Sports \& Comm Partner
DEPARTMENT:Community Services
POSTING NUMBER:106732
NUMBER OF POSITIONS:1
JOB STATUS \& DURATION:Full Time Permanent
HOURS OF WORK:35 hour workweek
LOCATION:Hybrid Model*-- when working onsite, you will report to the location of FCCC E.
SALARY GRADE:6
HIRING SALARY RANGE:$100,277.00 - $112,812.00 per annum
MAXIMUM OF SALARY RANGE:$125,346.00 per annum
JOB TYPE:Management and Administration
POSTING DATE:April 28, 2025
CLOSING DATE:May 9, 2025
AREA OF RESPONSIBILITY:
The Recreation Facility Supervisor is responsible for managing the day to day activities related to facility operations and recreation programming and customer service at an assigned facility/group of facilities. This role is also responsible for providing leadership and guidance to a team of full time and part time staff through coaching, goal setting, performance management, recruiting, hiring, training and professional development. The Recreation Facility Supervisor role takes part in support of the City strategy of enhancing quality of life through excellence in the delivery of recreational activities. The Recreation Facility Supervisor reports to the District Manager, Recreation.
Direct Reports
Responsible for the Supervision of the following staff:
- Operations: Operations Coordinator, Facility General Operators, Part-Time Operations Staff
- Programing (Aquatics, General, Active Living/Fitness): Program Coordinator, Programmers, Part-Time Programming Staff
- Administration: Facility Clerks, Part-Time Customer Service Representatives
Supervisory \& Team Leadership
- Applies sound human resources management practices and is responsible for the safety of staff, volunteers and customers delivering and participating in programs and services with Recreation.
- Incorporating and strengthening collaboration and interdisciplinary teamwork.
- Manage, coach and provide guidance to promote effective full and part-time employee relations and encourage increased morale, innovation and productivity to meet business needs.
- Manage the day-to-day supervision including planning/scheduling, work distribution/follow-up, training/coaching and monitoring of work conditions.
- Responsible for Human Resources administration, including recruitment of full time and part time staff, compensation, performance evaluations, progressive discipline and dismissal.
Community Development
- Direct delivery of programming and services through program teams to meet the needs of the communities (schools, special events, provincial programs).
- Partnership engagement, establishment and management to foster program development and delivery to address community needs.
- Implement outreach services to the surrounding community and establish a presence within the community.
- Supports the Community Development and Partnership team with divisional initiatives
Customer Service
- Develop and implement a customer service plan to ensure quality service to users, maintaining the corporate image and ensuring that the business programs and services are profiled in a positive manner.
- Ability to establish and maintain working relationships, and work collaboratively with internal and external stakeholders, with demonstrated interpersonal skills, including tact and diplomacy with diverse stakeholders.
- Provides input to the development and implementation of service standards, policies and procedures for the Recreation Division.
- Responsible for the development and implementation of programming policies and standards to ensure that high-quality programs are available to all residents of Brampton, with a focus on community development and outreach to all neighbourhoods.
- Provides strong analytical, problem solving and decision making skills to assess multiple issues, emergency situations, complex projects that lead to the development of resolution options, decision and implementation of decision necessary of efficient and effective operations and customer resolution.
- Ability to effectively respond to and resolve complex complaints and problems.
- Put in place processes, training, action plans and follow-up processes to respond effectively to emergencies and incidents.
- Respond to emergencies and incidents managing critical care, response and follow-up with staff, volunteers, customers, management and emergency teams.
Quality Assurance
- Reporting and following up on all incidents, accidents, property damage and theft, ensuring that the business and practices conform to relevant policies, procedures and legislation.
- Develop, implement and manage maintenance resources and establish systems for the preventative maintenance, demand maintenance, equipment maintenance, health and safety, energy management, security, asset management, housekeeping management and quality assurance.
- Accountable for the compliance, monitoring, implementation and management of processes and systems to ensure standards, policies and reporting requirements are adhered to and maintained
Business Development
- Tracks trends and use knowledge management practices, best practices, changing community needs to ensure appropriate service delivery.
- Accountable to manage business and marketing plans, operating budgets, financial systems and revenue generation while working with internal department staff and external community resources.
- Develop work plans and allocate resources to ensure programs and services meet community needs and revenue projects are achieved.
- Provide timely communication and input on capital and operating budgets
- Monitor monthly capital and operating budgets and make recommendations when required.
- Ability to manage, control and monitor multiple budget and allocate assets and resources
- Prepare various reports and present to elected officials and leadership team
- Participate in related corporate projects and initiatives ensuring the needs of recreation are represented and the skills from the division are offered and applied.
SELECTION CRITERIA:
EDUCATION:
- University degree or college diploma in a relevant discipline;
EXPERIENCE:
- Minimum of 5 years' experience in a related field.
- Minimum of 5 years of supervisory experience, preferably in a unionized environment.
OTHER SKILLS AND ASSETS:
- Ability to understand and react to financial statements including budgets;
- Excellent public relations skills and ability to effectively deal with the public;
- Ability to lead, coach, motivate, discipline and develop employees;
- Able to successfully develop, lead and work within a customer-service oriented team environment;
- Ability to establish positive working relationships within the division and organization;
- Well-developed time management and organization skills;
- Working knowledge of relevant legislation;
- Marketing skills and business experience in a leadership role;
- Proficiency in MS Office, Perfect Mind or related registration and booking software
** Various tests and/or exams may be administered as part of the selection criteria.
LI-SE
#LI-Hybrid
Interview:Our recruitment process may be completed with video conference technology.
As part of the corporation's Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.
If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #106732 by May 9, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.
As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select "prefer not to answer" as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.
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