About Company
Key Responsibilities
- Conduct workshops, interviews, and discovery sessions to gather and refine business, functional, and non-functional requirements.
Current And Target State Analysis
- Analyze the current loyalty systems' business processes, integrations, and data models. Contribute to designing the future-state business workflows post-merger.
Documentation And Communication
- Prepare high-quality artifacts including business requirement documents (BRDs), user stories, use cases, process flow diagrams, and acceptance criteria.
Stakeholder Engagement
- Act as the primary liaison between business teams, product owners, architects, and technical teams across the 27 product groups in the Best Western ecosystem.
Data Analysis And Mapping
- Understand the loyalty programs' data structures (Oracle databases with SystemID segregation) and contribute to data mapping, migration planning, and validation.
Solution Validation
- Support user acceptance testing (UAT) by defining test scenarios, reviewing test scripts, coordinating defect triaging, and validating that delivered solutions meet business expectations.
Change Management Support
- Assist in impact analysis for system changes and ensure effective change communication and stakeholder buy-in.
Experience
- 8 years as a Business Analyst in enterprise system integration or modernization programs.
- Prior experience with loyalty programs, CRM systems, or hospitality domain preferred.Strong background working with applications in legacy Java (JBoss, Struts, Spring) and modern AWS-based cloud platforms is a plus.
Technical Skills
- Proficiency in requirements management tools (e.g., JIRA, Confluence, ADO). Ability to understand APIs, data flows, and integration designs.
- Hands-on experience creating process models, UML diagrams, and data mapping sheets.
- Familiarity with IAM models, API Gateways, serverless architectures, and microservices concepts desirable.
Business Skills
- Expertise in business process reengineering, gap analysis, and user journey mapping.
- Strong analytical, problem-solving, and critical thinking abilities.
Soft Skills
- Excellent verbal and written communication.
- Ability to influence, negotiate, and drive consensus across diverse stakeholders.
- High attention to detail and ownership mindset.
Preferred Certifications
- Certified Business Analysis Professional (CBAP) -- IIBA (preferred)
- Agile/Scrum certifications (CSM, CSPO, SAFe BA Certification)
- AWS Cloud Practitioner (a plus)
