Role: Linux Support - Backup Admin
Location: Toronto, ON (Hybrid 2 days in a week onsite)
Duration: Long Term Contract
Job Description:
- 6-8 years exp in Backup.
- Excellent knowledge of TSM, Data Domain, Avamar and Object Storage 'Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.
- Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.
- Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.
- Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy an operability of infrastructure and applications.
- Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.
- Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.
- Works with other operations personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team.
- Monitors and tracks performance and addresses any issues.
- Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
- Supports deployment activities, managing implementation issues to resolution.
- Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.
- Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
