Job Description:
About the Division
The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. The Students portfolio at Mount Royal broadly encompasses Student Experience \& Success, Enrolment Management, International Education and Planning \& Operations delivering support and services that are inextricably linked with the teaching and learning outcomes academic departments are tasked with achieving.
We support the University's mission by assisting students, staff and faculty through a variety of departments, including: Admissions, Recruitment and Transfer Credit, the Office of the Registrar (Awards, Academic Scheduling \& Curriculum, Records, Registration and Financial Aid), Student Success and Learning (Academic Advising, Student Community Standards, Student Experience, Student Learning Services),Access and Inclusion Services, Career Services, Wellness Services, Cougars Athletics and Recreation, the Iniskim Centre, International Education, Residence Services, Student Systems and Student Communications.
About the Office of the Registrar
The Office of the Registrar supports the University's mission by acting as an administrative hub providing student and faculty services in Registration, Financial Aid, Student Awards, Records, as well as Graduation and Convocation. The Office is also responsible for curriculum management and University scheduling services.
About the Role
Reporting to the Registrar \& AVP, Enrolment Management the Director, Registration, Financial Aid and Awards, has strategic and functional responsibility for the Registration, Financial Aid and Awards departments within the Office of the Registrar. Specifically, the incumbent will provide leadership to the Registration \& Financial and Awards teams by developing and guiding the implementation of the goals and objectives for the Enrolment Management unit. They will providing strategic direction to facilitate effective delivery of front-line services; the resolution of student escalations and exceptional requests; the review and processing of student loans; the processing of payments; the efficient implementation of policy, including fair and equitable treatment of all students; and the disbursement of awards, scholarships and bursaries.
This position has a high level of complex work that consists of leadership, project management, community engagement, operations oversight and staff supervision. The incumbent is expected to establish and lead a supportive work environment, establish best practices, inform decision making within the area, participate in the development and implementation of academic policies, and contribute to the creation and implementation of projects and new initiatives.
The incumbent is required to work closely and collaboratively with Deans, Associate Deans, Chairs, Advisors, Directors as well as faculty, staff and students across the institution. There is an expectation that this position will participate in the execution of the strategic plans to meet admission, enrolment and graduation targets each year.
Responsibilities
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Provide strategic direction to Registration, Financial Aid and Awards to ensure the work is in line with both Mount Royal's and the Student Division's strategic plans
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Provide operational direction and support to direct reports in a manner consistent with a collaborative work environment
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Engage in the ongoing collection and analysis of qualitative and quantitative data related to the area in an effort to continually improve business processes and service standards, as well as to achieve outcomes that are in line with the strategic enrolment plan.
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Oversee the development and implementation of solutions for addressing service, reporting, personnel and/or related issues
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Provide strategic direction to the Registration \& Financial Aid and the Awards departments in regards to the implementation of new or planned changes to services. This includes risk analysis and communication strategies for both internal and external clients
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Ensure consistent and equitable application of academic policies, procedures, and deadlines
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Foster productive working relationships with senior administration, academic and administrative staff throughout the institution.
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Establish and maintain relationships with members of professional associations, colleagues from other post-secondary institutions and government agencies to establish best practices and inform decision making in regards to registration management, financial aid and student award requirements and timelines.
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Ensure government regulations and deadlines are adhered to for Student Loans and in the selection and reporting process for Alberta Scholarships and Bursaries
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Maintain a broad understanding of the relationship between policy, internal business procedures and timelines for program implementation, coordination, suspension and termination
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Participate in the development and review of new and existing policies
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Advise on strategy for enrolment planning, data integrity and policy development
Qualifications
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Bachelor's Degree required
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6to 10 years of experience in a post-secondary environment with understanding of industry standards. Including several years of progressively responsible experience in post-secondary administration and service delivery (preferably enrolment and/or registrarial services)
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Demonstrated ability to effectively manage high volumes of complex work and conflicting priorities to meet deadlines
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Strong commitment to high quality, student-centered service including continuous process improvement
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Critical thinking, creativity, problem-solving, negotiation and persuasion skills -- strong analytical and judgment skills required
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Excellent oral and written communication skills
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Leadership skills to direct and motivate staff within the unit
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Hands-on expertise using student information systems (preferably Banner Student) with the ability to develop and generate various types of reports
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Experience developing and implementing business plans and policies is preferred
Salary: $109,020.00 - $129,733.00
Closing Date:May 8, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
