Company Description Who We Are Job Description What You'll Do:
- Delivers a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.
- Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, completing contractual auto coverage analysis and assessing quantum, reviewing subrogation opportunities, negotiating and resolving automobile insurance claims of minor to moderate nature in a timely manner.
- Coordinates, directs and follows up on work activities performed by outside service providers to completion.
- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.
- Gathers information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of the motor vehicle accident.
- Maintains quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.
- Assists and participates in all dispute forums related to policy coverage on behalf of key stakeholders. Provides support and assembles documentation on items in dispute along with resolution recommendations.
- Keeps claims information confidential to protect operations and insured members.
- Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.
- Adheres to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
- Actively participates in coaching and training sessions and collaborate with team members and management.
- Takes an active role in creating an environment of continuous improvement of work efficiencies and highlight value work.
- Performs other duties within competence, as assigned.
Qualifications Let's Talk About You: Qualifications:
- A post-secondary education and/or college diploma within related field.
- CIP designation or working towards designation.
- Provincial adjusters license as required; Ability to acquire same.
- 2+ years' experience with a good understanding of the automobile policy.
- Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
- Strong time management and organizational skills to manage competing priorities.
- Current Microsoft Office working knowledge.
- Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
- Ability to work independently and as part of collaborative team environment.
Working Conditions:
- Hybrid work environment.
- May be required to work overtime.
- Required to travel.
- Participation in the Catastrophic Response Team.
- Flexible work week 35 hours: Monday through Thursday 8 am - 7pm, Friday 8am - 5pm Saturday 9am - 1pm.
Additional Information
- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
OTIP
