Resident & Family Experience Coordinator (Social Services Worker) - Perm Full Time

Sienna Living • Etobicoke, Ontario, Canada • 16h ago

Description :

Leads the resident move in, transfer, and move out process in accordance with the organization's move in experience standards to include: facilitation of the application
Provides social services worker counselling services as required within scope of qualifications
Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
Responsible for response, correspondence \& tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
Responsible for providing reporting and analysis, feedback received to Leadership \& Quality Committee
Collaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience

Must haves:

Social Services Worker; must be Registered per provincial legislation
Minimum of three years' experience in healthcare, social services, or related sector
Knowledge of the Long Term Care Act \& Regulations preferred
Customer service related experience an asset
Hospitality and/or sales related experience an asset
Strong oral and written communication skills required
Ability to organize, plan, and delegate responsibilities

Sienna Living

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