Strive is focused on providing brokers with the best experience when it comes to funding their prime mortgage files. A focus on relationship building, best-in-market tech, and an all-star team to take the file from start to finish and beyond. We have partnered with all three mortgage insurers and will be offering insured, insurable, and uninsurable products.
PURPOSE OF ROLE:
The Senior Mortgage Underwriter is the primary point of contact for all originator interaction. They are responsible for the review, processing, and approval of mortgage applications, ensuring strict adherence to Strive's residential mortgage underwriting policies, procedures, and applicable guidelines.
RESPONSIBILITIES:
- Deliver an exceptional customer service experience in every interaction.
- Investigate, evaluate, negotiate, and approve or decline applications based on authorized lending limits and within Strive Capital's Residential Underwriting guidelines and current legislation.
- Assist other Underwriters and Fulfillment with questions or concerns.
- Build, maintain, and enhance customer service levels. Verify and validate customer eligibility and material risk documentation for accuracy while mitigating concerns surrounding suspected misrepresentation.
- Gather necessary information to coordinate and analyze credit applications, ensuring consistent, objective, and sound credit decisions in a high-volume environment.
- Analyze and submit recommendations regarding credit applications exceeding their authorized limit.
- Analyze and submit applications requiring Mortgage Insurer approval, in compliance with guidelines.
- Verify data and information on mortgage applications and credit bureaus to ensure accuracy.
- Ensure service standards for processing applications are met according to company policies and procedures.
- Resolve escalated credit issues, respond to internal and external client queries, and communicate credit decisions.
- Stay updated on applicable legislation, company policies, programs, procedures, and mortgage insurer policies.
- Ensure compliance with all aspects of the QA program.
- Continuously learn, adapt, engage, and grow in your role and as part of the organization.
REGULATORY:
Complete all mandatory training, including:
- Regulatory
- Privacy
- Compliance and risk management
- AML/ATF
- Quality Assurance
- Act in accordance with Strive's risk appetite as defined by the RMUP.
CONFIDENTIALITY:
Maintain confidentiality of employee, customer, and partner information as outlined in Strive's Employee Handbook.
COMPETENCIES:
- A university degree is an asset.
- Previous experience in single-family residential mortgage underwriting.
- Experience developing and maintaining positive broker relationships.
- Knowledge of principles of residential mortgage underwriting and risk management, as well as real estate markets nationally.
- Ability to work effectively in a high-volume environment.
- Quick decision-making skills.
- Commitment to ongoing learning and industry awareness.
- Strong knowledge of all three Mortgage Insurer programs and guidelines.
- Positive attitude, team-oriented, and customer-focused.
Employment Details:
Full-time position with regular hours, currently in a remote/hybrid work environment.
What We Offer:
Competitive pay and perks, including:
- Base salary plus discretionary incentive pay
- Vacation, paid time off, and holidays
- Comprehensive benefits starting immediately
- A supportive environment for growth and learning
- Direct interaction with senior management and industry leaders
- Tailored training and development programs
Additional Information:
Strive is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified candidates to apply. Accommodations are available upon request during the recruitment process. Only shortlisted candidates will be contacted.
